Stopping sales calls with the TPS
The Telephone Preference Service (TPS) is the UK's official list for people who don't want sales calls. Once your number is on it, UK companies aren't allowed to make live marketing calls to you unless you've agreed to hear from them.
Who Called Me Check has no connection with the TPS. Registering is free and takes a couple of minutes, so don't pay anyone who offers to do it for you.
How to register
- Go to tpsonline.org.uk and fill in the form, or call the TPS on 0345 070 0707.
- Add every landline and mobile number you want covered.
- Give it up to 28 days for companies to update their call lists.
What the TPS covers, and what it doesn't
- It covers live sales and marketing calls from UK organisations, to landlines and mobiles alike.
- It won't stop scam calls. Criminals ignore the list, and many call from abroad.
- It doesn't cover genuine market research, or companies you've given permission to call you.
- It doesn't apply to marketing texts or emails.
Still getting sales calls after registering?
Write down the number that called, the date and time, and the name of the company if they gave one, then complain to the TPS. The Information Commissioner's Office (ICO) can fine businesses that break the rules.
Look the number up with our who called me UK check and leave a report so other people know what to expect.
Beware of fake TPS calls
Scammers sometimes phone pretending to be the TPS, asking for a fee or your card details to "renew" your registration. The real TPS is free and never asks you to renew over the phone. Hang up and use the official website.
Common questions
What is the TPS?
A register of people who have opted out of unwanted sales calls. UK companies have to check their call lists against it.
Do I have to pay to join the TPS?
No, it's free. Anyone asking for money isn't the real TPS.
How long does the TPS take to work?
Up to 28 days from when you register.
Does the TPS stop scam calls?
No. Scammers ignore it. Block numbers on your phone and look up unknown numbers before calling back.
Can I put my mobile on the TPS?
Yes. Both mobiles and landlines can be registered.
How do I complain about calls that ignore the TPS?
Report the call to the TPS with the details, and you can also complain to the ICO about the company.